Shipping Policy

At Hemporio, we are committed to providing an exceptional shopping experience while maintaining our dedication to sustainability. Below is an overview of our shipping policy:

1. Shipping Locations

We ship to most countries worldwide. Please check our list of available shipping destinations at checkout to confirm we deliver to your location.

2. Processing Time

• Orders are processed within 2-3 business days (excluding weekends and holidays).
• You will receive an email notification with your tracking number once your order has shipped.

3. Shipping Rates & Delivery Times

• Domestic Shipping (within India):
  • Standard Shipping (5-7 business days): ₹150 or free for orders over ₹5,000.
  • Express Shipping (2-3 business days): ₹300.
• International Shipping:
  • Standard International Shipping (7-15 business days): ₹1,500 or free for orders over ₹15,000.
  • Express International Shipping (3-7 business days): Rates vary by destination and will be calculated at checkout.

4. Customs & Duties (International Orders)

International customers are responsible for any customs duties, taxes, or fees imposed by their respective countries. These fees are not included in the shipping charges and must be paid by the recipient upon delivery.

5. Eco-Friendly Packaging

As part of our commitment to sustainability, all Hemporio orders are packed in eco-friendly, recyclable materials. We strive to minimize our environmental impact in every aspect of our business.

6. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can track your order on our website or directly with the carrier.

7. Lost or Delayed Shipments

While we do our best to ensure timely deliveries, unforeseen circumstances may cause delays. If your package is delayed or lost, please contact our customer service team at support@hemporio.com, and we will assist you in resolving the issue.

8. Returns and Exchanges

Please refer to our Return and Exchange Policy for information regarding the return process.

9. Shipping Restrictions

We are unable to ship to PO boxes or military addresses. Additionally, some regions may have restrictions on hemp products. Please check your local regulations before placing an order.

10. Contact Us

If you have any questions or concerns about shipping, feel free to contact our customer support team at support@hemporio.co.